Comments & Suggestions

Thank you for sharing your feedback with us! We welcome your comments and suggestions and are always listening for ways we might improve our Library. You can submit your comments and suggestions online or in person.

Comments & Suggestions

Suggestion:  Please return to allowing me to see a list of new DVDs.

We would love to have this option back again, too, however when we switched to the new SWAN online catalog, we sadly learned it was not an option at this time.  If the option does ever become available, we will get it enabled.  In the meantime, you can ask at the Info Desk for a list on movies released in 2016 or whatever year you wish.  We can bring it up on a computer for you to look through, too.

Comment:  This Library is the best!  The programs are fun!

We are pleased to hear that you enjoy library programming.  Be sure to read our newsletter and check our calendar of events for new programs.

Suggestion:  I am old.  I NEED A BENCH OUTSIDE!

 This is a good suggestion.  While we do have seating in the Library, we do not have outdoor seating at this time.  We will explore the options and see about funding.  Sturdy and rugged outdoor benches cemented in the ground are mostly likely what we would need, and they tend to be higher in price than a simple bench.

The restrooms are not offering a sanitary experience.  You cannot properly wash your hands when one of the two must continuously push the faucet button.  Thank you.

We’ve noticed that this is problem in the public restrooms and are looking into changing the settings on the faucet.  We’re sorry for the inconvenience.


Get a new service, switch contractors or just eliminate it because it is really bad.

We are sorry to hear that you had a bad experience with our wifi.  Our wifi network is becoming more saturated than ever before with more people using their phones, tablets and computers in and outside the library.

One trick you can try is to reconnect to our public wifi network, Franklin Park Library, when you sit down.  Sometimes your device may connect to the first wifi point upon entering the library, and you might not have a strong signal if you sit elsewhere.

The good news is that our wifi network is getting an upgrade during 2016-2017.  We will upgrade from wireless n to wireless ac, the most current standard, and expand coverage in the library to fill in dead areas and strengthen wifi signals in popular areas.

We hope you’ll give our wifi network a try again.


How is it that we have people sleeping at the computers?

While sleeping is not allowed in the library, staff and security are unable to see every vantage point at once.  Occasionally, situations such as this do arise without our knowledge.  Please let us know if you see someone sleeping in the library, and we’ll ask them to wake up.

Love you guys!  Great job!  I’d love to use your Apple computer to do desktop publishing with programs like pages and numbers.  

Thank you, and we’re glad to hear you enjoy using the library!  We had to switch out the Apple computer to free up space, however, we are looking to loan out Apple laptops for in library use only so that you could use Apple computers and software while you’re here.

Give extra minutes for the computers.  Also, a good library.

We guarantee everyone an hour of time per person per day.  Our computers are set to offer unlimited time, and it will ask if you want another hour when there are 10 minutes or less left.  Staff at the Info Desk and the Kids Crossing Desk can add time for you, too.  In Kids Crossing, there are fewer computers, and that’s why we may ask you to give another person a turn before going on a computer again.

Bravo for the new library cards!  Well done!

Thanks – we’re glad you like our new library cards.  We offer a choice of colorful designs, and the graphics were designed by one of our multi-talented librarians, too.

The Library should have security do more things around the library.  Truthly, the friend of the library

Right now, we have a security company hired just to do security only.  Thanks for the suggestion.  We’ll pass it on.